1. Our commitment
Our approach is to build relationships based on trust, understand each operation's needs and deliver solutions with clear acceptance criteria. Quality should be monitored throughout the project, from scope definition to contracted support.
2. Working guidelines
- Define requirements, responsibilities, deliverables and boundaries for each engagement.
- Evaluate solutions in light of the plant's environment, kilns, existing sensors and systems, and the client's operational objectives.
- Verify deliverables and record necessary adjustments against agreed criteria.
- Handle complaints and failures objectively, seeking to identify causes and improvement actions.
- Value clear communication, training and collaboration among the teams involved.
3. Monitoring and improvement
Client feedback should guide reviews of materials, processes and functionality. Metrics, tests, documentation and validation stages will be defined according to each project's complexity and contract.
This page presents corporate guidelines. Certifications, service levels or specific guarantees apply only when expressly documented in the engagement.
4. Suggestions and assistance
Send quality-related questions, suggestions and reports to contato@carbontree.com.br. Include the relevant plant or unit and an objective description of your needs.